Frequently Asked Questions
Everything you need to know about our luxury writing instruments.
What materials are Ellington Pens crafted from?
Our pens are engineered using premium materials including aerospace-grade aluminum, hand-polished resins, and 18k gold-plated nibs to ensure a lifetime of elegant writing.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Delivery typically takes 5-10 business days depending on your location and selected shipping method at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely enamored with your Ellington pen, you can return it in its original packaging for a full refund or exchange.
Are Ellington Pens compatible with standard ink refills?
Most of our fountain pens include a premium converter for bottled ink and are also compatible with international standard size ink cartridges for your convenience.
Do the pens come with a warranty?
Every Ellington Pen is backed by a 2-year limited warranty covering any manufacturing defects or mechanical failures under normal use.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.