Returns & Exchanges

At Ellington Pens, we want you to be completely satisfied with your luxury writing instruments and accessories. If your selection doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the pens in their original velvet-lined presentation boxes and include all certificates of authenticity to ensure a full refund.

3

Ship Your Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our artisans verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing